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FAQ

Account

Why choose Wishmaker casino?

Wishmaker Casino offers players an unrivaled, thrilling, and enjoyable gaming experience. What's more, the entire Wishmaker experience is provided on a state-of-the-art secure, and safe platform.

Our games portfolio includes the very best content from world-leading casino games providers. Everything from classic casino games, live dealer games, slot games, vegas classics, euro slots, Asian-style casino games, video poker, and table games are available at Wishmaker - guaranteed fun at your fingertips!

Why is my personal information required?

It’s all about keeping you safe! Your personal information is required so we can comply with the international regulations set out for us by our regulators and licensees, whose primary concern is to protect you.

Can I have more than one account?

Our casino limits you to playing under one account profile. This is a protective measure for you and us and is in the interest of safe, secure, and responsible online casino gambling.

I have forgotten my password.

If you have forgotten either your password, we can assist you in resetting them without too much hassle. You can reset the password at any time from the login page, or contact us via email or live chat, and we will be sure to get back to you swiftly.

How do I verify my account?

You can upload any requested documents in the "Verify your account" section.

What is KYC?

This refers to 'Know Your Customer’ procedures. It refers to the verification process and encompasses identity, address, and age checks. KYC is done in the interest of safe, secure, and responsible online casino gambling.

What is KYCQ?

As part of the KYC process, you might need to fill a Know Your Customer (KYCQ) questionnaire. It’s a simple questionnaire created to gain an overview of your source of income (Salary, Business Profits, etc.).

Once the questionnaire has been completed you might be asked to supply specific supporting documents based on your answers. We will let you know which supporting documents are required in your individual case.

Deposits & Withdrawals

How do I deposit money to Wishmaker?

There are numerous ways of depositing money into your Wishmaker account to get you started. Simply click the “Deposit” button in your account to be taken to a selection of payment methods.

Which withdrawal methods can I use?

We offer a wide variety of withdrawal methods, you can see them in the "Withdraw" section in your account. Please note that you will need to use the same method to withdraw as you used to deposit.

Is there a withdrawal fee at Wishmaker?

There are no fees from our side whatsoever! Note that your bank may deduct a fee if you deposit or withdraw.

How long do withdrawals take to process?

The actual time required depends on the withdrawal method you have chosen. Also, you might need to verify your account before we can check and approve your withdrawal. Note also that your bank might not process money transfers during weekends and bank holidays.

Bonuses

What welcome bonus do I get at Wishmaker?

We know that first impressions last, we have a fantastic welcome offer available to new players. Please check our promotions page for more details.

What is a bonus?

A bonus is a fun gift of monetary or credit value, which must be used by playing games at Wishmaker. Bonuses allow you to play with more than just your deposited funds. If you choose to take a bonus, remember to read the General terms and conditions for further bonus rules, wagering requirements and max bet when wagering a bonus.

What are the wagering requirements for my bonus?

It depends on the bonus. For general guidelines, please follow this link to the General terms and conditions.

Do all games count towards the wagering requirement?

The simple answer is no. Some games count only 50 % or 10 % and some not at all. For general guidelines, see the section 17 in General terms and conditions.

Can I remove the bonus you gave me?

If you want to remove a bonus, please contact our support before placing a bet.

Technical

What do I do if my games are slow?

First, check your internet connection and test the speed. Once you’ve established that it’s not your connection that’s the problem, then check that your browser is up to date. See if you have any background applications running or downloads on the go that might be slowing your connection.

If you still have problems, then you can contact our friendly support team to run you through all the possible causes and speed up your entertainment.

What happens if my game freezes while I'm in the middle of a spin?

The best thing to do when your game freezes would be to restart it. You don’t have to worry about losing out on your winnings as you will be able to play your free spins or bonus rounds when the game has reloaded.

What should I do if I cannot open a game?

If you come across a game you can’t open, then get in touch with our support team. Some games have been blocked in certain countries because of IP restrictions. We’ll quickly be able to determine whether this is the issue.

What is an easy way to find a specific game at the casino?

The Wishmaker Casino interface is user-friendly and easy to navigate. When looking for a specific game, you can use our search function or game categories for quick and accurate results.

Security

Under what license does Wishmaker operate?

Wishmaker is operated by Bethard Group Limited. Bethard Group Limited operates under a valid license issued by the highly-respected Malta Gaming Authority with license number MGA/B2C/312/2015 issued on the 1st of August 2018.

Is my financial and personal information confidential?

Keeping your information confidential and stored securely is at the top of our priority list. We store all your information on our secure servers that are protected and secured through the latest technology. For more information please read our Privacy Policy.

Casino Games

Where can I find more information on how to play a certain game?

Whether you are new to online gambling or just to a particular type of game, we’ve got you covered. For detailed instructions, you can head over to our guides for step-by-step instructions on how to play slots, roulette, and many other games.

Can I try the games for free?

Definitely! At Wishmaker you get to test out most of our games for free before playing them for real money. Take a look at our guide to free slot games for more information. Please note that some jackpot games and all live dealer games cannot be accessed when playing for free.

What game providers are partnered with Wishmaker?

We proudly offer you a wide variety of high-quality games from industry-leading providers such as Betsoft, Evolution Gaming, Microgaming, Netent, Quickspin, Red Tiger, Yggdrasil, and NYX Gaming to name but a few.

Responsible Gaming

Who do I consult if I think I might have a gambling problem?

If you think you or any of your loved ones might be developing an online gambling problem, contact our support or follow this link for more details. Gambling issues are serious and should be attended to as soon as possible.

Can I set a daily, weekly, monthly deposit limit?

Yes, it is easy to set your daily, weekly, or monthly deposit, loss, or play limits. Head over to your casino account to update your preferences.

How can I take a break from the casino without closing my account?

If you’ve reached a point where you feel that you need to take a break from your online casino adventure, then you can take a break from the casino. Go to your account, select the timeframe you need and click confirm. You can also contact our support.

Where can I go for help?

If you think you might have a problem, it would be best to check out local help organisations for support.