Account

Wishmaker Casino offers players an unrivalled, thrilling and enjoyable gaming experience. Featuring an innovative levelling and gamification system, Wishmaker aims to reward its players using a unique loyalty program which will give you the chance to win experiences, gifts and prizes that you cannot just go out and buy yourself! Whats more, the entire Wishmaker experience is provided on a state of the art secure and safe platform. 

Our games portfolio includes the very best content from world leading casino games providers. Everything from classic casino games, live dealer games, slot games, vegas classics, euro slots, UK live casino, Asian-style casino games, video poker and table games are available at Wishmaker - guaranteed fun at your fingertips!

Your personal information is required so we can comply with the international regulations set out for us by our regulators and licensees, whose primary concern is to protect you as a consumer. It’s all about keeping you safe!

Our casino limits you to playing under one account profile. This is a protective measure for you and us and is in the interest of safe, secure and responsible online casino gambling.

If you have misplaced or forgotten either your username and or password, we can assist you in resetting them without too much hassle. You can reset the password at any time from the login page, or contact us via email here, and we will be sure to get back to you swiftly. No problem, no fuss.

Should you have any queries about anything at all on our site, you can contact our friendly customer support team via any medium on our contact page or follow this link to start a live chat with one of our professionally trained operators. It’s as easy as can be!

When you initially signup for your account, you will need to verify your account via sms. Following regulatory rules we are obliged to adhere to, we may request further verification from you, in this case you will need to upload any requested documents to further verify and secure your account.

Just follow this sign-up link to create your account so you can start to play.
 

You will need to provide us with a few personal details in order to create your account, along with a username and password which will be your ticket to fun. You will need to verify your account via sms, a simple process whereby you receive a code.

This refers to 'know your customer’ procedures. It refers to the verification process and encompasses identity, address and age checks. We may be able to perform some of the checks electronically, or by interrogating other data sources, however in certain circumstances we will also require some information and documentation from you as described below.

The KYCQ (Know Your Customer Questionnaire) is part of the KYC process. It’s a simple questionnaire created to get an overview of player’s sources of income such as salary and business profits. 

After the questionnaire has been completed additional supporting documents might be requested. The documents needed will be determined by your answers. 
 

The supporting documents requested will be based on your answers in the questionnaire. 

If your main source of wealth and/or income is: 

•    Full-time employment – You will need to provide us with your latest payslip. 

•    Savings – We will need a copy of a bank statement showing sufficient funds. This is to see if it is proportionate to your gaming spend and if it shows affordability. 

•    Business Profits – Evidence of your company ownership, as well as evidence of dividends/ profits transferred to your personal account from which you’ve deposited, will be required. 

•    Sale of an Asset – Proof of sales (Invoice or Signed Contract) will be required as well as evidence of funds received from the sale. 

Players with multiple incomes might be required to provide additional documents. The documents required will be indicated after completing the questionnaire.

The KYC Questionnaire process is automatically triggered when you deposit or withdraw a cumulative total of €2,000. (For consistency all account currency is calculated using the Euro as the base currency).

These automated checks are put in place to help us manage our EU regulatory obligations while keeping players safe. 
 

AML refers to Anti Money Laundering which is the process used to ensure player accounts are free from any suspected criminal activity. 

The KYC Questionnaire process is a big part of how we can attempt to keep the gaming industry free from Terrorism funding and persons intending to launder funds through the industry. 
 

Deposits & Withdrawals

Usually, a discrepancy between the withdrawal amount requested and the amount received is down to the fact that your bank may apply a small fee on payments.

Another reason for small discrepancies could be the exchange rate applied at the time of processing your withdrawal.

If you believe there is a mistake of some sort, then please feel free to contact us.

There are numerous ways of depositing money into your Wishmaker account to get you started. Simply click the “Deposit” button to be taken to a selection of payment methods. Please be aware that we do not accept type of cash deposits being sent to us.

Your wish is our desire, and we want to make your withdrawal experience as simple as possible. We offer a wide variety of withdrawal methods, but we can also make payments via direct bank transfer if you complete our due diligence procedures.

We offer a selection of safe and secure deposit methods at Wishmaker. Take your pick of top choices which include MasterCard and VISA, PaySafeCard, Euteller, Skrill, Neteller, Trustly, Wire Transfer and Zimpler.

Please note that the minimum and maximum amounts that can be deposited depend on these factors:

●    The payment method you’ve chosen.
●    Your country of residence.

Be sure to read the terms and conditions for each payment method before making your choice.

As long as you comply with the minimum withdrawal amount for any of our withdrawal methods, there are no fees whatsoever!

Before payments are made, we need to process your request for a withdrawal. The actual time required depends on the withdrawal method you have chosen. Please check below for more information about processing times.

Payment Method Fee Processing Time
Bank Wire No fee 1-3 banking days
Neteller No fee Instant
Skrill No fee Instant
Euteller No fee Instant
Paysafe No fee Instant
EcoPayz No fee Instant
Trustly No fee Instant / 1-3 banking days
VISA No fee 1-3 banking days

Your withdrawal limits will depend on the method you’ve chosen and the funds available in your Wishmaker account. Make sure that your account has been verified in order to be able to withdraw funds.

Making a withdrawal is quite simple and can be concluded in 4 easy steps!

●    Visit the Wallet section your profile, and click on Withdrawals.
●    Select your withdrawal method and enter the amount you wish to withdraw.
●    Enter any further details as requested,
●    and you’re done!

You are welcome to use more than one payment method to both deposit and withdraw funds. Keep in mind though, that additional security verification will be needed if the method used for withdrawal differs from the method used to deposit your funds.

Bonuses

We know that first impressions last, we have a fantastic welcome offer available to new players. Please check our Rewards page for more details.

A bonus is a fun gift of monetary or credit value, which must be used by playing games at Wishmaker. Bonuses allow you to play with a larger bankroll than just your deposited funds. But remember to note and adhere to the terms of the wagering requirements stipulated when using bonuses. These can be found on the General Bonus Rules page.

The rewards on offer at our online casino are virtually unlimited! Keep playing and winning, and you will rack up loyalty rewards along the way. For more detailed information on rewards, click here.

Wish Spins come in many different forms when playing at Wishmaker Casino.

You can get your hands on Wish Spins by purchasing them with wishcoins! While you play at Wishmaker, you can earn wishcoins by making deposits and exploring the many games we have available.

Visit the Wish Factory and put your wishcoins to good use by purchasing Wish Spins, Super Spins, or Mega Spins! Depending on the game you’re playing and the terms of the offer, the Spins may be worth different bet amounts.

•    Wish Spins might be worth between €0.10 and €0.20 per spin. 
•    Super Spins might be worth €1 per spin. 
•    Mega Spins might be worth between €2 and €3 per spin.

Activating any Wish spins you have won is as easy as one, two, three:

●    Sign in to your account.
●    Visit the Bonus Items page, and click on “Active Bonuses”.
●    Select the Wish Spins offer available to you.
●    Open the respective game.

The wagering requirements for players usually vary depending on your country, but you may be lucky enough to receive a bonus that may not have any wagering requirements at all. For more information, please follow this link to the General Bonus Rules.

You can monitor the progress of your wagering requirements for a specific bonus from your player account, under the Active Bonuses section. Once the wagering requirement is fulfilled, you will have everything you need to make a withdrawal.

When trying to satisfy the waging requirements for a bonus, you will need to make sure that your chosen casino game qualifies under the terms. We suggest that you follow the link to the General Bonus Terms, as many live games and table games will not count towards your wagering requirements.

VIP players naturally stand a chance of receiving special treatment, specific offers and bonuses. Wishmaker has an exclusive VIP program specially developed to cater to those of you who seek the biggest and the best.

The simple answer to this question is yes, you can remove the bonus awarded to you, but not without consequences. In addition to removing the reward, you will lose the value of the bonus accrued to you, as well as your winnings. For more info on this, please follow the link to the General Bonus Terms.

Technical

First, check your internet connection and test the speed. Once you’ve established that it’s not your connection that’s the problem, then check that your browser is up to date and that you have the latest version of Flash installed. See if you have any background applications running or downloads on the go that might be slowing your connection.

If you still have problems, then you can contact our friendly support team to run you through all the possible causes and speed up your entertainment.

The best thing to do when your game freezes is to restart it. You don’t have to worry about losing out on your winnings as you will be able to play your free spins or bonus rounds when the game has reloaded.

If you come across a game you can’t open, then get in touch with our support team. Some games have been blocked in certain countries because of IP restrictions. We’ll quickly be able to determine whether this is the issue or if there’s another problem we need to look into.

While we suggest playing only in surroundings with a stable internet connection, we understand that this is not always possible. If you run into a connection error at some point, you can rest assured that all your current bets and winnings will be saved and waiting for you when you’re back online.

The Wishmaker Casino interface is user-friendly and easy to navigate. When looking for a specific game, you can use our search function or game filters for quick and accurate results.

Security

Wishmaker is operated by MT Secure Trade that adheres to strict rules and regulations, ensuring that all players have a safe and fair gaming experience. MT Secure Trade operate under valid licences issued by the highly-respected Malta Gaming Authority and the UK Gambling Commission.

Keeping your information confidential and stored securely is at the top of our priority list. We store all your information on our secure servers that are protected and secured through the latest technology. Only you have access to your personal information.

In general, we make it a priority not to share your data with any third parties. However, in some cases, your information is shared with our platform provider IGC. Both Wishmaker and IGC take great care to keep your information secure and out of the hands of any other parties. For more information please read our Privacy Policy.

Our gaming selection includes only the best and most popular releases from all the top providers. All providers are required to provide licences and reports on game randomness. The games on Wishmaker run through a certified RNG (Random Number Generator) to ensure that results are genuinely random and fair. The RNG is regularly tested by independent parties.

Casino Games

Whether you are new to online gambling or just to a particular type of game, we’ve got you covered. For detailed instructions, you can head over to our guides for step-by-step instructions on how to play slots, roulette and many other games. 

For information on game payouts, you can take a look at the info pages for your chosen game.

Live casino games provide you with a realistic gaming experience where you play your favourite card and table games with live dealers. Our live dealers are located in land-based EU casinos or studios to give a personal touch to your gaming experience.

There are some games where you can remove a bet once it’s been placed on the table, such as roulette, for example. However, not all games allow it and you may find that when you’ve placed your bet it has to be played out, so be sure of your bet before you place it, just in case.

Definitely! At Wishmaker you get to test out most of our games for free before playing them for real money. Take a look at our guide to free slot games for more information. Please note that some jackpot games and all live dealer games cannot be accessed when playing for free.

Game payouts differ from provider to provider and depend on the type of game being enjoyed. The average payouts of the slots available at our casino range from 90% to 99.90%, while the average video poker game pays out anything between 95% and 99%.

We proudly offer you a wide variety of high-quality games from industry leading providers such as Betsoft, Evolution Gaming, IGT, Microgaming, Netent, Play‘n Go, Quickspin, Red Tiger, Yggdrasil and NYX Gaming to name but a few.

Responsible Gaming

If you think you or any of your loved ones might be developing an online gambling problem, follow this link. Gambling issues are serious and should be attended to as soon as possible.

In an effort to prevent online gambling addiction, Wishmaker has made it quick and easy to set your daily, weekly or monthly deposit, loss or play  limits. Head over to your casino account to update your preferences, so you can continue to play without worry.

If you’ve reached a point where you feel that you need to take a break from your online casino adventure, then you can self-exclude yourself from the casino. Go to your account, select the timeframe you need and click confirm.

Online casino has become  popular in many countries, and while for some it remains a pleasure, for others it can become a problem. If you think you might have a problem, it would be best to check out local help organisations for support. Please follow this link for more information.

If you don’t have a gambling problem but you know someone who does, then you need to try to get them the help they need. If you are unsure of what steps to take, follow this link for guidance.

The legal gambling age varies from country to country. In some jurisdictions you are allowed to participate in online gambling from age 18, and in others you have to wait until you turn 21. Please consult your country’s laws for more information.

If you have a constant urge to gamble around the clock, you might have a compulsive gambling problem. In which case we suggest you follow this link and get help before it becomes an even bigger problem.

Bankroll management is the ability to control your spending and not give in to the urge to overspend. If you’re struggling to manage your money when it comes to online gambling, we advise that you take a look at this guide on how to practise responsible gambling.

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